frequently asked Questions
If you have a question, the answer is probably here. If not, contact us by clicking here
What payment methods are accepted on your store?
We accept payments by credit/debit card as well as some external payment platforms (Apple Pay, Google Pay, PayPal).
What are the delivery times?
We estimate delivery times to be between 7 and 10 days.
Do you offer returns or refunds?
Yes, we offer a return policy valid for 14 days from receipt of your order. For detailed conditions, we invite you to consult our return policy.
Do you ship internationally?
Yes, we provide international shipping to a large number of destinations.
How can I change or cancel my order after I have placed it?
For any order modification or cancellation, please contact us as soon as possible via our contact page , or directly by email. We will do our best to accommodate your request, depending on the processing status of your order.
Can I be informed about new products and promotions?
Yes, you have the possibility to subscribe to our newsletter to stay informed about our new products, exclusive promotions and special events. Simply enter your email address in the dedicated section at the bottom of our website.
How can I get help if I have questions or problems with my order?
If you have any questions or concerns regarding your order, please feel free to contact us through our contact page or by email. Our customer service team will be happy to assist you as soon as possible.
How can I make sure I choose the right size for my clothes?
We advise you to take your usual size if you only want the body effect and one size smaller if you want the shaping effect to be more accentuated.
What is your store's privacy policy?
Our privacy policy details how we collect, use and protect your information. You can review it here.
What is your policy on online payment security?
We use advanced security protocols to ensure the privacy and security of your payment information. All transactions are secure and encrypted.